Terms
Last updated: 30 Nov 2025
Welcome to rozanaglobal.com (the “Website”), operated by Rozana Global (“we”, “us”, or “our”). By accessing or using this Website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must stop using the Website.
Use of the Website
You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Website. You must not attempt to gain unauthorized access to the Website, its servers, or any related systems.
Products, Pricing and Availability
All products, descriptions, images, and prices shown on the Website are subject to change without notice and may vary based on availability, batches, and packaging updates.
Prices are listed in [currency] and may exclude applicable taxes, delivery charges, or other fees, which will be shown at checkout where relevant.
We reserve the right to limit quantities, refuse or cancel orders, or discontinue any product at any time.
Orders and Payments
By placing an order, you represent that you are legally capable of entering into a binding contract and that all information you provide is true, accurate, and complete.
An order is considered an offer to purchase; acceptance occurs only when you receive an order confirmation or shipping notification from us.
Payments must be made through the payment methods offered at checkout. Payment processors are third‑party services; their own terms and privacy policies will apply.
Shipping, Delivery and Risk
Estimated delivery times are provided for convenience only and are not guaranteed; delays may occur due to third‑party logistics, location, or unforeseen events.
Risk of loss or damage to products passes to you upon delivery to the address you provide. Please check your order on arrival and report any visible damages or issues within [X] hours.
Returns, Replacements and Refunds
Due to the nature of grocery and food products, returns may be restricted or subject to specific hygiene and safety rules.
Where permitted by our Returns Policy, eligible products may be replaced, refunded, or credited subject to proof of purchase, condition of goods, and time limits stated in that policy.
Please refer to our separate Returns & Refunds Policy page for detailed conditions and procedures.
User Accounts
If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
We may suspend or terminate your account if we suspect a breach of these Terms, misuse, or fraudulent activity.
Intellectual Property
All content on the Website, including text, logos, graphics, product images, icons, and software, is owned by or licensed to Rozana Global and protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Website without our prior written consent, except as allowed for personal, non‑commercial use by law.
Third‑Party Links and Services
The Website may contain links to third‑party websites, applications, or services. These are provided for convenience only and do not imply endorsement.
We are not responsible for the content, policies, or practices of any third‑party sites. You access them at your own risk and should review their terms and privacy policies.
Disclaimer and Limitation of Liability
The Website, its content, and products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, except to the extent required by law.
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from or in connection with your use of the Website, products, or inability to use them, even if advised of the possibility of such damages.
Indemnity
You agree to indemnify and hold harmless Rozana Global, its directors, employees, and partners from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of the Website, breach of these Terms, or violation of any law or third‑party rights.
Changes to These Terms
We may update these Terms from time to time. Any changes will be effective when posted on this page with an updated “Last updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
Governing Law
These Terms are governed by the laws of [Your State/Country], without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of [Your City/State]